What we collect when you visit our website or get in touch, why we collect it, and the choices you have. Plain language, no surprises.
This website is operated by Trustwaves IT Solutions Pvt. Ltd. (“Trustwaves”, “we”, “us”), registered at Aishwarya Shopping Complex, NH766, Sathramkunnu, Sultan Bathery, Keralam 673592. We are the data fiduciary (data controller) for the personal data described in this policy.
This policy covers our website and enquiries you send us. Our products (Trimbyo and WA Booking) and client engagements are covered by their own agreements and privacy terms.
When you use our contact form or email us, we collect:
Please don't include sensitive personal data (such as health or financial account details) in your message.
If you accept analytics cookies, we use the following tools:
If you reject analytics cookies, none of these tools load.
Our hosting provider (Microsoft Azure) may automatically log technical information such as your IP address, browser type and the time of your request. This is used to deliver and secure the website.
We don't sell your personal data, and we don't use it for third-party advertising. We won't add you to a marketing list without asking you first.
We process your data under India's Digital Personal Data Protection Act, 2023. When you submit an enquiry, you give us your data voluntarily so that we can respond to it. We use analytics only with your consent, which you can withdraw at any time.
If you are in the European Union or the United Kingdom, our legal bases are your consent (for analytics), steps taken at your request before entering a contract (for enquiries), and our legitimate interest in running a secure website.
Some of our service providers process data outside India, including in the United States and the European Union. Where this happens, we rely on their contractual commitments to protect your data, and we transfer data only to countries that Indian law permits.
You have the right to:
If you're in the EU or UK, you also have the rights to object, to restrict processing, and to data portability, and you can complain to your local data protection authority.
To exercise any of these rights, email info@trustwaves.tech. We'll respond within 30 days.
We use reasonable technical and organisational measures to protect your data, including encrypted connections (HTTPS) and access controls on the systems that store enquiries. No method of transmission or storage is completely secure, but if a breach affects your data, we'll notify you and the authorities as the law requires.
Our website is intended for businesses and isn't directed at anyone under 18. We don't knowingly collect data from children. If you think a child has sent us their data, contact us and we'll delete it.
We may update this policy from time to time. When we do, we'll change the “Last updated” date at the top of this page. If the changes are significant, we'll make that clear on the website.
For questions, requests or complaints about your personal data, contact our Grievance Officer:
See also our Terms & Conditions.